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Overview
Effective Date: April 8, 2025
At [Your Company Name], we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item, we offer a hassle-free return policy for qualifying products.
1. Eligibility for Returns
English: To be eligible for a return, the following conditions must be met:
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The item must be unused and in its original packaging.
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The item must be in a resalable condition (e.g., no damages, stains, or signs of use).
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The return request must be made within the return period (see section below).
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Certain items, such as personalized or custom-made products, may not be eligible for return. Please refer to the product description for specific exclusions.
2. Return Time Limit
English: You have 30 days from the date of delivery to return your item. After 30 days, unfortunately, we cannot offer you a refund or exchange.
3. Refund Process
English: To initiate a return:
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Contact our customer service team at [email/contact information] with your order number and reason for return.
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We will provide you with a Return Authorization (RA) number and instructions on how to return the product.
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Pack the item securely in its original packaging and include the RA number on the return label.
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Ship the item back to us using a traceable shipping method. Please note that you are responsible for the return shipping costs unless the item is defective or was shipped incorrectly.
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Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase.
4. Refund Timeline
English: Once your return is received and inspected, your refund will be processed within 5-7 business days. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
5. Exchanges
English: If you would like to exchange an item, you will need to initiate a return and then place a new order for the item you want. Unfortunately, we are unable to process direct exchanges.
6. Damaged or Defective Items
English: If you receive a damaged or defective item, please contact us immediately at [email/contact information] with photos of the damage or defect. We will arrange for a free return and issue a full refund or replacement.